CIBIL Dispute: How to Raise a Complaint and Correct Errors in Your CIBIL Report
Your CIBIL Report is more than just a credit score. It contains details about your loans, credit cards, repayment history, outstanding balances and credit enquiries.
But what happens when the information in the report is wrong? A payment may be missing, a closed loan may still show as active, or an account may appear that you do not recognise.
These errors can be disputed and sent for verification. The CIBIL dispute process can help you report incorrect information and track what happens next.
What Is a CIBIL Dispute?
A CIBIL dispute is a formal request to TransUnion CIBIL to verify and correct information in your CIBIL Report that you believe is inaccurate, incomplete, duplicated or incorrectly reported.
You can raise a dispute for errors in personal details, credit accounts, payment information, account ownership and credit enquiries.
What Are the Types of CIBIL Disputes?
The type of dispute depends on the information that appears to be incorrect.
- Personal information dispute: This includes incorrect details such as your name, date of birth, gender, PAN, Aadhaar, email address or phone number.
- Account information dispute: You can dispute incorrect loan or credit card details, such as an incorrect account status, outstanding balance or repayment information.
- Payment-related dispute: If a payment or EMI is missing or incorrectly reported, you can raise a dispute for the information to be verified.
- Account ownership dispute: If you find a loan or credit card that you do not recognise, you can ask for the account to be verified.
- Duplicate account dispute: The same loan or credit card may sometimes appear more than once. Duplicate entries can also be disputed.
- Credit enquiry dispute: If you find a credit enquiry that you do not recognise, you can raise a dispute against it.
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What to Do When You Find a Mistake in Your CIBIL Report
If you spot an error, discrepancy or suspicious activity in your report, start by checking your latest CIBIL Report carefully.
Look at your personal information, credit accounts, payment history, outstanding balances and credit enquiries. Compare the information with your own loan and payment records.
If something is incorrect, you can raise a dispute through CIBIL’s dispute process.
How to Correct Wrong Information in a CIBIL Report
To correct wrong information in your CIBIL Report, first identify the incorrect entry and compare it with your loan, payment or personal records. You can then raise a dispute with CIBIL so the information can be sent to the concerned institution for verification.
How to Raise a CIBIL Dispute Online
The CIBIL dispute online process allows consumers to report inaccuracies without visiting a CIBIL office.
Follow these steps to raise a dispute in your CIBIL Report:
Step 1: Get your latest CIBIL Report
Visit the official CIBIL website and log in to your account. If you do not have an account, you can sign up and access the free annual credit report.
Step 2: Review your report
Check the information carefully and identify the specific account or field that contains an error.
Step 3: Go to the dispute section
Access the relevant credit report section and select the option to raise a dispute.
Step 4: Select the information you want to dispute
Choose the relevant field or account containing the incorrect information. Depending on the issue, this could relate to personal details, account information, payment history or another part of your report.
Step 5: Submit the dispute
Enter the correct information and explain why the existing information is incorrect. Provide supporting documents wherever required.
Once the dispute is submitted, you receive confirmation and can track its progress through your registered communication channels.
How to Raise a CIBIL Dispute Offline
If you do not want to use the online process, you can also use the offline channels provided by CIBIL.
Call CIBIL: The reference material lists the consumer helpline number as +91-22-6140 4300. The listed calling hours are 10 a.m. to 6 p.m., Monday to Saturday.
Write to CIBIL: You can send your dispute and relevant documents to:
TransUnion CIBIL Limited
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai – 400 013.
Visit the CIBIL office: The reference material states that office walk-ins are accepted from 10 a.m. to 6 p.m., Monday to Friday, with relevant documents.
When making an offline complaint, clearly explain the error and provide documents that support the correct information.
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CIBIL Dispute Resolution Process
Once you submit a dispute, the CIBIL dispute resolution process begins.
Step 1: The disputed information is marked
The relevant fields in your CIBIL Report are marked as “Under Dispute”.
Step 2: CIBIL contacts the concerned institution
CIBIL identifies the bank or financial institution that reported the information and sends the dispute for verification.
Step 3: The institution reviews the information
The bank or financial institution checks its records and decides whether the disputed information needs to be corrected.
Step 4: The report is updated if the dispute is accepted
If the institution accepts the dispute, the necessary correction is made. If the information is confirmed as accurate, no change is made.
Step 5: The dispute is closed
Once the verification process is completed, the “Under Dispute” status is removed and the consumer is informed about the outcome.
This is why a dispute does not automatically mean that an entry will be deleted. The underlying information has to be verified first.
How to Track CIBIL Dispute Status
After raising a dispute, you can check your CIBIL dispute status through your CIBIL account and the communication sent to your registered email address.
According to the reference material, consumers receive an email after successfully initiating a dispute. The email outlines the disputes raised and their current status.
Regular status updates are also sent to the registered email address until the dispute is resolved and closed.
Keep your dispute reference details and supporting documents until the process is complete.
CIBIL Report Correction: What Happens After Verification?
Once the bank or financial institution reviews the disputed information, there can be two outcomes:
| Verification Outcome | Action Taken | Impact on Credit Report |
| Lender accepts the error | The bank sends the corrected information to CIBIL. | CIBIL updates the report, and your credit score may change based on the corrected information. |
| Lender rejects the dispute | The bank confirms that the reported information is accurate. | The report remains unchanged. |
If you disagree with the lender’s decision, you can escalate the complaint through the applicable grievance redressal process or submit additional supporting documents.
What Happens If Your CIBIL Dispute Is Not Resolved?
The reference material states that if a dispute remains unresolved beyond 30 days, RBI-mandated compensation of ₹100 per day of delay may apply, payable by the concerned bank or financial institution or CIBIL, as applicable.
If your dispute remains unresolved, keep records of:
- The date on which you raised the dispute
- Your dispute reference details
- Emails received from CIBIL
- Documents submitted
- Communication with the concerned bank or financial institution
These records can help you follow up on the complaint and understand its progress.
CIBIL Contact Number and Other Support Channels
You can contact TransUnion CIBIL through its official helpline, online support channels or registered office.
CIBIL Contact Number: +91-22-6140 4300
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.
1. Online Support Channels
You can use CIBIL’s online channels to raise disputes, submit queries and track your requests.
- Online Dispute Portal: Log in to the CIBIL Dispute Centre or your myCIBIL account to report incorrect information in your credit report.
- Web Support Form: Submit your query or complaint through the official TransUnion CIBIL support page.
- Email Support: You can write to CIBILinfo@transunion.com with details of your issue and the required identification information.
2. Physical and Mail Support
You can also contact CIBIL through its registered office:
TransUnion CIBIL Limited
One World Centre, Tower 2A, 19th Floor
Senapati Bapat Marg, Elphinstone Road
Prabhadevi, Mumbai – 400 013
Office Hours: Monday to Friday, 10:00 AM to 6:00 PM.
If visiting the office, carry the required identification documents for verification.
Fax: +91-22-6638 4666
3. Grievance Escalation
If your complaint remains unresolved beyond 30 days, or you are not satisfied with the response, you can escalate the matter through the RBI Complaint Management System (CMS).
For postal complaints:
Centralised Receipt and Processing Centre
Reserve Bank of India, 4th Floor
Sector 17, Chandigarh – 160017
Final Takeaway
A CIBIL Report can contain a lot of information, so even a small mistake can be easy to miss. Checking your report regularly can help you identify incorrect personal details, account information, payment records, duplicate accounts or unfamiliar enquiries.
If you find an error, do not assume that it has to stay there. Identify the incorrect information, gather the relevant documents and use the official CIBIL dispute process to request verification.
FAQs
The CIBIL dispute form is used to submit details of the information you believe is incorrect in your credit report.
You can raise a CIBIL dispute online through the CIBIL Dispute Centre or your myCIBIL account. Select the information you believe is incorrect, provide the correct details and submit the request for verification.
To correct an error in your CIBIL report, identify the incorrect information and raise a dispute with CIBIL. The concerned lender or financial institution generally verifies the information before any correction is made.
A CIBIL dispute may take up to 30 days to resolve, depending on verification by the concerned credit institution. The actual time can vary based on the nature of the dispute and the response received.
An incorrect or unfamiliar loan account on your CIBIL report can be disputed. CIBIL sends the disputed information to the concerned credit institution for verification.
An incorrect credit score is generally addressed by disputing inaccurate information in the credit report that may be affecting the score. CIBIL does not typically change a score simply because a consumer disagrees with it.
The documents required for a CIBIL dispute depend on the issue being reported. You may need identification details and supporting records such as loan statements, payment receipts, closure documents or other relevant evidence.
After raising a CIBIL dispute, the disputed information is sent to the concerned credit institution for verification. If the institution confirms that a correction is required, the relevant information in the report can be updated.
A CIBIL dispute may result in a score change if incorrect information affecting the score is verified and corrected. Raising a dispute itself does not guarantee an improvement in your credit score.
If your CIBIL dispute is rejected, review the reason and check whether you have additional supporting evidence. You can contact the concerned lender or CIBIL and use the applicable grievance escalation process if the issue remains unresolved.
